As one of the few Gen Xers at a retail market full of Generation Z entrepreneurs the other day, I asked the typical corporate question: ‘how are sales doing?’. I
Customer satisfaction Customer satisfaction is synonymous with customer retention and acquisition. We used to have in-person service support, but that is slowly disappearing. Companies are not only moving to call
How many of us remember our experiences from English Composition and Algebra classes in school? I remember my teachers always telling me to get my language and numbers right. Being
Is your business built to last? Focusing on the Xeroxs, Kodaks and Blackberrys, that neither adapted nor evolved in order to survive, would be too easy. So, to understand what
Delete social media?! Let’s get it straight: Deactivating social media and deleting social media are two very different things! A couple of challenging social media experiences made me want to
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